Shipping Policy:
Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. However, during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods: We offer standard shipping for all orders within Canada. Estimated delivery times vary depending on the destination, but generally range from 3-7 business days. Please note that delivery times may be longer for remote areas.
Shipping Fees: Shipping fees are calculated based on the weight and destination of the package. The exact shipping cost will be displayed at checkout before you complete your purchase.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
International Shipping: At this time, we only ship within Canada. We do not offer international shipping.
Returns and Exchanges Policy:
We want you to be completely satisfied with your purchase from Bijouz. If for any reason you are not satisfied, we offer hassle-free returns and exchanges within 30 days of receiving your order. Please follow the guidelines below for returns and exchanges:
Returns:
- Eligibility for Return: Returns are only accepted if the product is not as described, or is damaged or defective.
- Time Frame: You must contact our customer service team within 7 days of receiving your order to initiate a return.
- Contact Customer Service: If you wish to return an item, please contact our customer service team with your order number and the reason for the return.
- Return Shipping: Depending on the issue, we may provide a return shipping label. Otherwise, you will need to arrange for return shipping.
- Refund: Once we receive the returned item and confirm the issue, a refund will be issued to your original method of payment.
- Please note that we strive to process returns as quickly as possible, but it may take some time depending on the circumstances. If you have any other questions, feel free to ask. Thank you for shopping with us!
If you’re not completely satisfied with your purchase due to a product being not as described, damaged, or defective, you can return it by following these steps:
- Contact Customer Service: Reach out to our customer service team via email at bijouz.net@gmail.com. Provide them with your order number, the issue with the product, and the reason for the return.
- Pack the Item: Carefully pack the item in its original packaging, including any documentation, accessories, or parts that came with the product.
- Return Shipping: Depending on our return policy, you may need to arrange for return shipping or we might provide a return shipping label.
- Receive Confirmation: Once we receive the returned item, we will inspect it and process the return. If the return is approved, a refund will be issued to your original method of payment.
Exchanges:
Unfortunately, we do not offer exchanges. Each piece of our jewelry is handcrafted and unique, which means we only have one of each item available. If you’re not completely satisfied with your purchase, please refer to our return policy. We’re committed to ensuring our customers are happy with their purchases, and we appreciate your understanding. Thank you for choosing our handcrafted jewelry!
Please review our full Terms of Service for additional information regarding our shipping and returns policies. If you have any questions or concerns, please don’t hesitate to contact us at bijouz.net@gmail.com. We’re here to help!
