Shopping
We offer a variety of shipping methods to ensure your order arrives intact and on time:
- Economy Shipping: This is the most economical shipping method. It is reliable, but may take a bit longer compared to other methods.
- Standard Shipping: This method balances cost and delivery time effectively. It is a good option for regular orders.
- Express Shipping: This is the fastest shipping method we offer. It is ideal if you need your order urgently.
Please note that the availability of these options may vary based on your location and the size of your order. We are committed to providing you with the best possible service, and we will do our best to accommodate your needs.
No, we currently do not offer international shipping. Our services are only available within Canada. We apologize for any inconvenience this may cause. We are constantly working to expand our services and hope to offer international shipping in the future. Thank you for your understanding.
The delivery time for your package can vary depending on the shipping method chosen and your location within Canada. Here’s a general guideline:
- Economy Shipping: Typically takes between 7-10 business days.
- Standard Shipping: Typically takes between 3-5 business days.
- Express Shipping: Typically takes between 1-2 business days.
Please note that these are estimated delivery times and actual delivery may vary. Once your order is shipped, you will receive a tracking number to monitor the progress of your package. Thank you for your understanding.
Payment
We accept the following payment methods:
- Credit Cards: We accept all major credit cards, including Visa, MasterCard, and American Express.
- Debit Cards: You can also use your bank debit card for transactions.
- PayPal: For secure, easy online payments, we accept PayPal.
Please note that we do not accept bank transfers. All transactions are secure and encrypted for your safety. If you have any issues with payment, please contact our customer service team for assistance. Thank you for choosing us for your jewelry needs!
Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order. Here’s how:
- Visit the website of the shipping carrier.
- Look for a “Track My Order” or “Order Status” page.
- Enter your tracking number in the provided field.
Please note that it may take some time for the tracking information to update after your order is shipped. If you have any issues with tracking your order, please contact our customer service team for assistance. Thank you for shopping with us!
Yes, your payment information is secure. We use industry-standard encryption methods and work with trusted payment processors to ensure that your payment details are kept safe and confidential. We do not store your credit card information on our servers. Your privacy and security are our top priorities. If you have any concerns or questions, please feel free to contact our customer service team. Thank you for shopping with us!
Orders & Returns
Our return policy is as follows:
- Eligibility for Return: Returns are only accepted if the product is not as described, or is damaged or defective.
- Time Frame: You must contact our customer service team within 7 days of receiving your order to initiate a return.
- Contact Customer Service: If you wish to return an item, please contact our customer service team with your order number and the reason for the return.
- Return Shipping: Depending on the issue, we may provide a return shipping label. Otherwise, you will need to arrange for return shipping.
- Refund: Once we receive the returned item and confirm the issue, a refund will be issued to your original method of payment.
Please note that we strive to process returns as quickly as possible, but it may take some time depending on the circumstances. If you have any other questions, feel free to ask. Thank you for shopping with us!
If you wish to cancel or change your order, please follow these steps:
- Contact Customer Service: As soon as possible, get in touch with our customer service team via email or phone. Provide them with your order number and the details of the changes you want to make or specify that you want to cancel the order.
- Wait for Confirmation: Our team will confirm whether the changes are possible or if the order can be cancelled. This usually depends on whether the order has been processed or shipped.
Please note that once an order has been shipped, it cannot be changed or cancelled. In this case, you can return the item after you receive it. Check our return policy for more details. If you have any other questions, feel free to ask. Thank you for shopping with us!
No, you do not need to create an account to place an order. You can proceed as a guest. However, creating an account can make the process faster for future orders, as it allows you to save your shipping and payment details. It also enables you to track your orders and receive updates on our latest products and promotions. The choice is entirely up to you! Thank you for shopping with us.
If you’re not completely satisfied with your purchase due to a product being not as described, damaged, or defective, you can return it by following these steps:
- Contact Customer Service: Reach out to our customer service team via email or phone. Provide them with your order number, the issue with the product, and the reason for the return.
- Pack the Item: Carefully pack the item in its original packaging, including any documentation, accessories, or parts that came with the product.
- Return Shipping: Depending on our return policy, you may need to arrange for return shipping or we might provide a return shipping label.
- Receive Confirmation: Once we receive the returned item, we will inspect it and process the return. If the return is approved, a refund will be issued to your original method of payment.
Please note that returns are only accepted if the product is not as described, or is damaged or defective. Always check our return policy for specific details. If you have any other questions, feel free to ask. Thank you for shopping with us!
No, we do not offer exchanges. Each piece of our jewelry is handcrafted and unique, which means we only have one of each item available. If you’re not completely satisfied with your purchase, please refer to our return policy. We’re committed to ensuring our customers are happy with their purchases, and we appreciate your understanding. Thank you for choosing our handcrafted jewelry!
